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General terms and conditions

https://www.howkfishing.com (hereinafter, the Website) is a website owned by HOWK FISHING S.L., hereinafter, THE OWNER, with CIF/NIF number: B98946635 and registered office at: Avenida Ojos Negros, 41, 1º, puerta 2, C.P. 46520 - Puerto Sagunto (Valencia).

The access, reproduction and use of the services of the Web requires the previous acceptance of the Conditions of Use in force at every moment; THE OWNER reserves the right to modify these Conditions when he considers it opportune, by means of the publication of the new text in the Web. It is responsibility of the user to know the Conditions of Use before acceding to the products and services of the Web; in case of not being in agreement with the same ones, we requested to him, abstain from using it.

PROPERTY

The Website is a work composed of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including html codes of the website, etc.), whose Intellectual Property belongs to THE OWNER, except for those materials obtained under license from third parties.

THE OWNER and its licensors retain at all times the Intellectual Property on the Website and on the different elements that compose it, individually considered, in all copies that are made (whatever the medium in which they are incorporated), granting them only the rights of use described below. Any right not expressly granted is understood to be reserved.

In addition to the above, THE OWNER is responsible for the selection, design of the structure and layout of the contents of the Website, as well as the one who has taken the initiative and assumed the risk of making substantial investments aimed at obtaining, digitising and presenting the same, corresponding to him, therefore, the protection that Article 12 and Title VIII of Book II of the Intellectual Property Law may grant on the website, considered as a database.

THE OWNER is also the sole owner of the design and graphic image of the Web, reserving the pertinent legal actions that may correspond to him against persons who carry out imitations or unfair uses of the same.

WEB CONTENT AND DOWNLOADS. PERMITTED AND PROHIBITED USES.

It is permitted:

  • Browsing the Web, that is to say, accessing and viewing it on a device, with any temporary or accessory reproduction being authorised, provided that this is not voluntary and forms an integral and essential part of the technological process of transmission. Browsing certain sections of the Website requires prior registration.
  • Benefit (prior registration), of the services and advantages provided by THE OWNER through the Website to its users, under the conditions expressly indicated in the different sections.

It is strictly forbidden:

  • Any operations with respect to the Web, its contents, downloaded products and copies of all of them that are contrary to the Law, good customs and good faith.
  • Any use outside the personal and private sphere, especially those for commercial or professional purposes, including the sending of advertising or messages and the collection and processing of third party data.
  • Any type of extraction, public communication and/or transmission, in whole or in part, by any means, outside the private sphere of permitted use and, in particular, their incorporation into any other work, including websites, collections or databases. Exceptions to this prohibition are the publication in the media of downloadable materials from the Press Room section.
  • The removal, concealment or falsification of the notices and warnings about the Intellectual or Industrial Property of the Website or of any of the products provided through the same.
  • The operations and activities expressly prohibited in any other sections of these General Conditions and, in general, any that may harm the normal operation of the Website, other users or any third party.

LINKS TO THE WEBSITE

  • The establishment of links and hyperlinks to the Web from other pages or websites is authorised, provided that they are not made in a way that damages the public and brand image of THE OWNER, of the Web or of any of the persons and products referred to therein. In the establishment of links to the Website it is expressly forbidden to use techniques that imply confusion about the identity and ownership of the contents, such as framing or others.
  • It is forbidden to establish links from pages or websites whose contents promote or advocate, directly or indirectly, any kind of violence, discrimination, pornography or illegal activity. Likewise, the establishment of links for commercial purposes is expressly prohibited.

In the creation of links is expressly prohibited the use of elements extracted from the Web, without the express prior consent of the OWNER.

Under no circumstances may it be understood that links to the Web from pages or websites of third parties imply relations of THE OWNER with the owners of these, nor imply endorsement, sponsorship or recommendation of THE OWNER on them, so THE OWNER shall not be liable in any way with respect to their content and legality.

CONTENT AND USER BEHAVIOUR

As a customer or user of the Web, you agree to make appropriate use of the content and services offered through the same and not to use them for:

  1. Engage in activities that are illicit, illegal or contrary to good faith and public order.
  2. Disseminate content or propaganda of a racist, xenophobic, pornographic or terrorist nature or that violates human rights.
  3. Causing damage to the physical and logical systems of the OWNER, its suppliers or third parties, introducing or spreading computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage.
  4. Disseminate content that is detrimental to the image and reputation of the OWNER or third parties.
  5. Violate the rights of intellectual property, industrial, image, honour or others that correspond to the OWNER or third parties.

THE OWNER will have full freedom to decide whether the contributions and messages are finally published on the Web or not, being empowered to withdraw them when it deems appropriate.

Infringement of any of the rules contained in these Terms of Use and, in particular, of the provisions of this clause, shall entitle THE OWNER to immediately remove the user or subscriber from the Website.

PAYMENT METHODS

The forms of payment accepted in the online shop are:

  • Credit card
  • Bank transfer
  • Paypal

SHIPPING METHODS

The shipping methods available in the online shop are:

  • Free shipping
  • Other delivery methods

DELIVERY TIMES

The delivery times for shipments made by your online shop are: Depending on destination, please consult.

RIGHT OF WITHDRAWAL

The customer has 14 calendar days from receipt of the order to voluntarily withdraw from the purchase, without penalty and without stating the reasons. In the event that the consumer and user wishes to withdraw from the purchase of the product or contracting of the service, he/she may use the withdrawal form (this form can be found on the following page) to communicate his/her decision to the seller or service provider.

The purchase must be returned with all its products. In any case, for reasons of hygiene, the products to be returned must be in perfect condition, unused, in their original packaging and seal and with all their accessories.

The customer must bear the cost of return shipment. Under no circumstances will we accept carriage forward shipments.

The customer will be responsible for ensuring that both the product and its packaging arrive in perfect condition, being necessary to pack the items properly, in order to avoid possible damage during transport.

Once we receive the return package, we will check its condition and as soon as we verify that the returned items, as well as any accessories, samples, promotional gifts and documentation, are complete and in perfect condition, we will send the customer an email to notify him/her of the approval or rejection of the refund.

The refund of all payments received for the purchase, including delivery costs, will be made within 14 calendar days from the communication of the withdrawal.

The refund will be processed through the same means of payment used by the customer for the initial transaction.

We reserve the right to withhold the refund until we have received the goods back or until the customer has provided proof of return of the goods, whichever condition is met first.

We will not refund if the product has been used.

LEGAL WARRANTY

In the event that the customer receives a wrong or damaged product, or in the event of loss or damage to products by the carrier, the customer may request a refund and/or replacement within 14 calendar days of delivery of the product. In such a case, we undertake to bear the return shipping costs, we will take care of collecting the defective product and/or replace the missing product with an identical product at no additional cost to the customer.

In general, the legal guarantee for products is three years from delivery (two years in the case of digital content or services).

The user or customer has two months to report any lack of conformity that may be detected in the product. In any case, any faults reported after the first six months will not be presumed to be manufacturing defects.

WITHDRAWAL FORM

(You should only complete and send this form if you wish to withdraw from the contract or service contracted).

  • To the attention of (here you must insert the name of the company, full address and, if available, telephone number, fax and e-mail address):
  • I/We hereby inform you(*) that I/We hereby withdraw from my/our(*) contract for the sale of the following goods/provision of the following service(*).
  • Ordered on/applied for on(*).
  • Name and address of the consumer and user(s).
  • Date and signature of the consumer and user or consumers and users.

EXCHANGE POLICY

To request a product change, the customer must contact customer service within 30 calendar days of receipt of the order.

Under no circumstances will collect postage due shipments be accepted.

In the event that the product to be exchanged has a higher price than the one previously purchased, the customer must pay the difference in value. If, on the other hand, the new product has a lower price than the one previously purchased, the difference will not be refunded in cash, but in the form of a gift voucher to be used in your next purchase.

To manage any type of return or exchange of products purchased at https://www.howkfishing.com the customer must contact our Customer Service Department.

The customer must indicate the order number and we will tell you exactly all the steps to follow. We also inform you that we will not accept changes or returns that have not been previously communicated through the indicated channels.

CANCELLATIONS

The customer or user may cancel their order, as long as it has not left our warehouses. In this case, he/she should contact the OWNER by e-mail at info@howkfishing.com or through the Customer Service channels, communicating his/her identification data and order reference number.

In the event of cancellations, the amounts previously paid by the user or customer will be refunded by the same means used for the initial transaction.

CUSTOMER SERVICE

The customer may cancel the order without any charge and without providing any reason, by contacting customer service as soon as possible by telephone: +34 644 31 41 02, or via the following e-mail address: info@howkfishing.com, whose opening hours are as follows: Monday to Friday from 09:00h to 18:00h.

If the order has not left our warehouse, we will cancel it without any problem, but if the order is already on its way, we will have to wait to receive it back and once we have confirmed receipt of the order, the amount of the product will be refunded minus the delivery costs and the refund will be made in the same form of payment used for the purchase.

DATA PROTECTION

The information or personal data you provide will be treated in accordance with the provisions of the Privacy Policy. By using this website, you consent to the processing of such information and data and declare that all the information or data you provide us with are true and correspond to reality.

MODIFICATIONS

THE OWNER reserves the right to make unannounced changes it deems appropriate on the Web, may change, delete or add content and services provided through the same, and the way in which they are presented or located.

Although THE OWNER will make its best efforts to keep the information contained on the Website updated and free of errors, it does not offer any guarantee as to its accuracy and up-to-dateness. Nor is it guaranteed to obtain any specific result or purpose, so that access to and use of the Web, is the sole responsibility of users and customers.

LEGAL ACTIONS

THE OWNER will pursue the breach of these Conditions of Use, as well as any improper use of the Web or its contents, infringements of the rights that correspond to it or its licensors, especially those of Intellectual and Industrial Property, exercising all actions, civil and criminal, which may correspond to him in Law.

EXTRAJUDICIAL RESOLUTION OF CONFLICTS

Likewise, under the terms set out in Article 14 of EU Regulation 524/2013 on the resolution of consumer disputes, a direct link is provided to the online dispute resolution platform: https://ec.europa.eu/consumers/odr/main/index.cfm.

APPLICABLE LAW AND JURISDICTION

For any controversy or dispute that may arise, arising from these terms or conditions, Spanish Law shall apply. The resolution of legal disputes shall be subject to the jurisdiction of the Courts and Tribunals of the domicile of the user or client.

REV: 20.3009